Product Support

Accessibility & Security

• Infobase eBooks Accessibility Statement
• Username and Password Guidelines
• Infobase Data Security & Privacy Policy

API's, Authentication & Access Methods

• Proxy Access Issues
• Authentication Options

Integrations, Discovery Services & Partner Applications

• eBooks Mobile Apps for Apple IOS and Android
• Sharing Books to Google Classroom
• Sending Chapters or Selected Text to Google Drive
• How to Sign in with a Google Account
• How to Sign In with a Microsoft Account
• Permitted Partner Apps

Searching & Browsing

• Search by Standards
• How to Search within an eBook
• Advanced Search
• Filter, Sort and View Options for Search Results
• How to Use the "Did You Mean?" Search Feature
• Basic Search

Technical Information

• Counter 4 Tracking Explained
• Infobase eBooks Mobile Application Supported Devices
• What is an EPUB file?
• eBook Format
• Minimum System Requirements
• Authentication via EZproxy

Tools & Features

• Can I download an ePUB to my Kindle?
• QR Code Available for Printing
• Using Classes for Teachers
• Page Scroll Arrows Missing?
• Creating Classes and Syncing from Google Classroom
• Can I download my books to my iPad?

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Your Account & Preferences

• Live Chat Option
• Where did my Bookmarks go?
• My Profile (User Profiles)
• Account Settings
• Creating a personal user account
• Having trouble logging in?